Booking Terms and Conditions

1.1 All bookings are subject to availability and are confirmed only once payment (or a deposit, where agreed) has been received and written confirmation (email) is provided.

1.2 Full payment is normally required at the time of booking, unless otherwise agreed in writing.

1.3 Payments may be made by payment link, bank transfer or other methods as advised at the time of booking.

1.4 Prices displayed on our website, booking pages, or promotional materials are indicative estimates only. These prices may vary depending on factors including but not limited to: group size, duration, location, discount code acceptance and specific client requirements.

1.5 The final price for your booking will be confirmed in writing (by email or invoice) before the booking is confirmed. No contract is formed until this written confirmation has been issued by Mournes and Glens.

1.6 Discount codes, promotional offers, or concessions may be issued from time to time at our discretion.

1.7 Discount codes have no cash value, are non-transferable, and may be withdrawn or amended at any time unless already applied and confirmed in writing.

1.8 The application and acceptance of any discount code is at the sole discretion of Mournes and Glens. Discount codes are not valid unless expressly confirmed in writing as part of your booking confirmation.

1.9 Discount codes cannot be applied retrospectively to confirmed bookings and may not be combined with other offers unless explicitly stated.

2.1 If you need to cancel your booking, you must notify us as soon as possible in writing (email).

2.2 Cancellation charges are as follows:

• More than 30 days before the activity date: 90% of booking fee minus any non‑recoverable costs
• 14–30 days before the activity date: 50% of the booking fee minus any non-recoverable costs
• Less than 14 days before the activity date: no refund

2.3 If you are unable to attend due to illness, injury, or other personal circumstances, refunds cannot be guaranteed. We strongly recommend that you hold appropriate personal insurance.

2.4 Where possible, we may offer to transfer your booking to an alternative date, but this is at our discretion and subject to availability.

3.1 We reserve the right to cancel, shorten, or amend an activity, for reasons including but not limited to:

• Adverse weather conditions
• Unsafe ground or environmental conditions
• Participant safety concerns
• Access restrictions or land management issues
• Instructor illness or emergency

3.2 If we cancel an activity, you will be offered either:

• A full refund, or
• An alternative date of equal value

3.3 No further compensation will be payable for costs incurred by you, such as travel or accommodation.

4.1 Mountain, hill and coastal environments are inherently unpredictable. Activities will generally take place in poor weather where it is safe and appropriate to do so.

4.2 Decisions regarding weather suitability and route choice rest solely with the Mournes and Glens guide and are final.

4.3 No refunds will be given for adverse weather unless the activity is cancelled by us.

5.1 You are responsible for ensuring that you are physically fit and capable of taking part in the booked activity.

5.2 You should disclose any relevant medical conditions, injuries, or additional needs at the time of booking and keep Mournes and Glens updated on any changes.

5.3 You agree to follow the instructions of the Mournes and Glens guide at all times. We reserve the right to end your participation without refund if instructions are not followed or behaviour places yourself or others at risk.

5.4 You are responsible for providing suitable clothing, footwear, food, and equipment as advised prior to the activity.

6.1 Mountain walking and outdoor activities carry inherent risks, including slips, trips, falls, exposure to weather, and remoteness from immediate medical assistance.

6.2 By booking, you acknowledge and accept these risks.

6.3 Mournes and Glens holds appropriate professional qualifications, insurance, and risk assessments in line with industry standards.

7.1 For group bookings, the person making the booking is responsible for ensuring that all participants are aware of and agree to these Terms and Conditions.

7.2 Participants under the age of 18 must be accompanied by a responsible guardian.

8.1 We hold public liability and professional indemnity insurance appropriate to the activities provided.

8.2 This insurance does not cover personal accident, illness, loss, or damage to personal property. Participants are advised to arrange their own personal insurance if required.

9.1 Mournes and Glens may take photographs during activities for promotional purposes.

9.2 If you do not wish to appear in photographs, please inform us in advance or on the day.

10.1 Any concerns or complaints should be raised with the guide as soon as possible during the activity where practicable.

10.2 Formal complaints should be submitted in writing (email) within 14 days of the activity date.

11.1 Personal information provided will be used solely for the purpose of administering your booking, providing a service and in accordance with applicable data protection legislation.

12.1 These Terms and Conditions are governed by the laws of Northern Ireland, and any disputes will be subject to the exclusive jurisdiction of the courts of Northern Ireland.